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Refund and Returns Policy

We want you to be 100% satisfied with your purchase. If you’re not happy, here’s how returns and refunds work:

🔁 Return Window
You may return your order within 7 days of delivery.

Product must be unused, in original packaging, and in resellable condition.

🚫 Non-returnable Items
Used or damaged items

Personalized/custom products

Items marked as “Final Sale”

💸 Refunds
Once we receive and inspect your return, refunds are processed within 7 working days to the original payment method.

📬 Return Shipping
You may be responsible for return shipping unless the item was damaged or incorrect.

Contact us at support@swisshopy.com to initiate a return.